✨ FAQs
🌜 General Questions
Q: What is LunaLuxVita?
A: LunaLuxVita is a metaphysical lifestyle brand offering spiritually inspired products — from crystals and candles to divination tools — all chosen to bring peace, light, and intention to your rituals and spaces.
Q: Where are your products sourced from?
A: We partner with trusted suppliers and ethical artisans who share our values of sustainability, authenticity, and energetic integrity. Many items are crafted or curated in small batches within the U.S.
Q: Are your candles and products cruelty-free?
A: Yes — all LunaLuxVita creations are cruelty-free and consciously selected to be gentle on both you and the planet.
🔮 Orders & Shipping
Q: How long does shipping take?
A: Most orders ship within 5–10 business days depending on product availability and location. You’ll receive a tracking number once your order has been fulfilled.
Q: Do you offer international shipping?
A: At this time, LunaLuxVita ships within the United States. International options will be available soon — sign up for our newsletter for updates.
Q: Can I cancel or modify my order?
A: Orders can be canceled or updated within 24 hours of purchase. After this window, your order may already be in fulfillment. Please reach out to support@lunaluxvita.com and we’ll do our best to help.
🌕 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused and unopened items in their original condition. For hygiene and energetic integrity, certain ritual items (like crystals or pendulums) are final sale.
Q: My item arrived damaged — what should I do?
A: We’re so sorry that happened! Please email us within 7 days of delivery with photos, and we’ll send a replacement or refund right away.
💫 Energy & Intention
Q: How should I cleanse or charge my new items?
A: Each piece is energetically cleansed before shipment, but we encourage you to infuse your own energy as well — through moonlight charging, smoke cleansing, or meditation. Trust your intuition; it knows what your tools need. 🌙